Competency-Based Model Through It

Journal article


Research Areas

Publication Details

Subtitle: An Action Research Project
Author list: Alfonso Urquiza Echevarren; Isabel Cepeda
Publisher: Springer Verlag (Germany)
Publication year: 2012
Journal: Systemic Practice and Action Research (1094-429X)
Volume number: 25
Issue number: 2
Start page: 117
End page: 135
Number of pages: 19
ISSN: 1094-429X
Languages: English-Great Britain (EN-GB)


Competency-based management is a strategic approach for Human Resources
Management and organizational change. Additionally, in business
environment, information technologies competencies are a significant
factor to organizational success (Bharadwaj, MIS Q 24(1):169–196, 2006).
However the implementation of a model of competency-based management in
business environment is difficult and complex (Lawler, J Organ Behav
15(1):3–15, 1993).
In this context, Information systems are a suitable tool to manage
individual and organizational knowledge (Alavi and Leidner, MIS Q
25(1):107–136, 2001; Bowman, Inf Syst Manag 19(3):32–40, 2002).
This paper introduces a dynamic approach to a competency-based model
through IT. We validate such approach through an action research project
in RTVE, the largest company and reference public corporation of radio
and television in Spain. The action research process in this
organization is presented, and the findings highlight the potential
benefits of the proposed model, and may be used in facilitating
organizational change.


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Last updated on 2019-10-08 at 00:15